CACI International GEOINT Services Operations and Sustainment Engineer - Tier 1 in Aurora, Colorado
Company Name: BIT Systems, a CACI Company
The GEOINT Services - FADE team is looking to hire Operations and Sustainment Engineers to help manage a critical new facet of our expanding business within the National Geospatial-Intelligence Agency (NGA).
Our NGA customer recognizes the need of formalized support for these critical applications. A geographically distributed team needs to be stood up spanning Springfield VA (NCE), St. Louis MO (2nd Street) and Denver CO (BCF).
Tier 1 Operations and Sustainment (O&S) Engineers provide front-line support to users of a growing catalog of GEOINT Services mission applications and developer tools. Tier 1 O&S engineers will be notified of system problems through a variety of methods, including phone calls, emails, and automated system alerts. They will discuss issue symptoms with the customer or group that reported it, documenting the problem in detail. Once the problem is better understood, the O&S engineer will diligently facilitate the resolution of the issue, and keep the customer apprised of the status of the issue.
Job RESPONSIBILITIES include learning and understanding function and operation of all GEOINT Services applications, and knowledge and understanding of the cloud platforms on which the software is deployed. Tier 1 O&S engineers may also assist with software deployments, system configuration, system tuning, system monitoring and troubleshooting. As part of our DevOps methodology, all O&S Engineers work very closely with developers and provide feedback on system performance and user satisfaction.
Beyond the day-to-day requirements of providing excellent customer service to a growing GEOINT Services community, the O&S Engineer should always be looking to improve upon all processes, procedures and technologies directly contributing to tool stability and mission up-time.
Tier 1 O&S Engineers need to have broad technical knowledge, excellent interpersonal skills and a sympathetic disposition when interacting with end users.
EDUCATION & EXPERIENCE:
Typically requires bachelor’s degree or equivalent and two to four years of related experience.
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.
BIT Systems Inc. is a CACI company. The commitment of our employees to "Engineering Results" is the catalyst that has propelled BITS to becoming a leader in software development, R&D, sensor development and signal processing. Our engineering teams are highly adept at solving complex problems with the application of leading-edge technology solutions, empowering decision-makers to make better mission-critical decisions.
We are looking for talented IT/Engineer professionals that are excited about the dynamic intelligence community space and using the latest technologies available to create truly rich user experiences. This is your opportunity to work with a highly talented engineering team that builds technology that bridges software and intelligence community needs. Our client engagement processes, the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose us, and make delivering innovative work part of your extraordinary career.
Not to mention BITS benefits are quite unique. Basically, BITS benefits equate to 50% of salary on TOP of your base salary. The first part is a tax-qualified profit sharing retirement plan to which BITS annually contributes up to 25% of your base salary (not in excess of applicable IRS limits) to your retirement account under the plan. The second part consists of BITS' Individual Benefit Account Plan (the IBA), which is used for premiums, medical reimbursements, dependent care, education and BITS' Paid Time Off (PTO) Policy. Both components of the BITS benefit package are paid for by BITS in addition to your base salary and potential performance bonuses. View more on benefits: http://www.caci.com/bit-systems/benefits.shtml
We believe in healthy home/ work balance; both our locations offer a wide variety of activities to balance with your work life. Check us out at: http://www.caci.com/bit-systems/.
To see more on our FADE program, visit us at: http://careers.caci.com/page/show/Development_Analysts
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.