Ingersoll Rand District Service and Operations Manager in AURORA, Colorado
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit http://www.ingersollrand.com/ .
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
This position is responsible for providing the leadership for all activities in the value stream process from the time the district office receives the PO for an equipment or services sale through PO closure. Processes within that oversight include order management, parts inventory and shipment, inside sales, invoicing and collections, and customer satisfaction.
1)Monitor the order management process and identify process improvement opportunities to drive accuracy, efficiency, timeliness, and customer satisfaction.
2)Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on time delivery.
3)Visit customers on a regular basis to understand process challenges and customer requirements.
4)Effectively attract, coach, counsel, train and develop all sales support operations employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible.
5)Proactively manage the workforce with cross-training and support to manage employee gaps, leveraging strengths and employee skill sets.
6)Maximize cash flow by ensuring invoices are generated immediately upon completion of work, resolving disputes in a timely manner, managing budgets, and increasing utilization of sales support operations team. Create standard work processes where needed and ensure they are followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
7)Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment.
1)Bachelor’s Degree required in a related discipline.
2)Leadership skills are essential. Individual must have previous management experience; preferably in a customer facing environment.
3)Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results.
4)Profit & Loss experience is critical. Individual must have experience in forecasting needs, obtaining resources, and managing budgets.
5)A strategic business mindset is important. This individual must be able to support the DGM in creation of a strategic business plan for growing the business through internal process improvements and lean strategies to positively impact our market position.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Primary Location: AURORA-Colorado
Shift: Day Job
Posting: Sep 14, 2017, 11:08:12 AM