SunTrust Banks Operations Analyst in Atlanta, Georgia
Monitor, identify, research, compile, and report daily operational data related to specialized transactions, functions, work volume, productivity, and finance and quality issues. Resolve issues related to specialized complex operation functions. Develop recommendations to mitigate control issues, improve the effectiveness and efficiency of department operations, and review findings with management. Responsible for escalation of production issues for quick resolution and understanding and supporting continuous development of systems owned by unit. Assist in the interpretation, implementation and communication of policies related to the operations financial, operational, quality and compliance issues.
In a high risk/high complexity environment, analyze business issues and make recommendations to maximize operational efficiency, quality, and compliance. Analyze and solve complex system related operational and customer issues. Create and maintain databases and management reports, interpreting data, and identifying trends for management. Identify, develop, and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service. Provide training to others in the department/ function as a highly skilled generalist who can be successful assigned to any operations function with the ability of independent decision-making. Serve as an escalation contact. Position requires flexibility in prioritizing workflow for the day, with emphasis on multi-tasking.
High School Diploma or equivalent and 5 years banking operations or retail branch banking experience with an emphasis on research and analytical concepts. Proficient with Microsoft Office and other bank applications necessary for research and reporting such as XPTR and Imagelink. Solid understanding of accounting, reconcilement and balancing process. Experience conducting other investigative research work in order to mitigate fraud and other risks to the bank. Strong communications organizational and presentation skills.
Associate degree with an emphasis in accounting/finance or 5 years equivalent relevant work experience in retail banking operations environment. Working knowledge of on-line systems and banking regulations. Knowledge of Microsoft Access strongly preferred.
Primary Location: GA-Atlanta Area
Work Locations: SunTrust Plaza Tower
303 Peachtree Street
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf
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