Home Depot Manager Quality Controls- Workforce Operations in Atlanta, Georgia


Manage workforce operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the Stores/field.Works with cross-functional teams to determine in-house quality procedures, standards, systems and procedures related to the workforce processes. Acts as a catalyst for change and improvement in performance and quality; ensures periodic evaluation, revision and proper distribution of documented controls.


  • Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.

  • Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.

  • Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.

  • Manage issues and roadblocks that arise related to their area of responsibility.

  • Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

  • Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.

  • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.

  • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.

  • Maintain knowledge base regarding specific operations and processes within store operations

  • Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).


  • Direct and indirect reports typically include 2-5 Business Analysts.

  • Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.

  • Typically procedures for analyzing situations and making conclusions are very diverse.

  • Typically considers among many different options or procedures when solving problems.

  • Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

ENVIRONMENTAL JOB REQUIREMENTS: Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. Additional Environmental Job Requirements: Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.MINIMUM QUALIFICATIONS: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience: 5 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications:Green Belt / Black belt certification with minimum of 3-5 years of process improvement experience in a transactional environment Knowledge, Skills, Abilities and Competencies:

  • Strong business, functional and/or store knowledge for their area of responsibility

  • Leadership and management experience preferred

  • Strong operations, retail and/or field experience required

  • Ability to partner/communicate well with the field/stores

  • High sense of urgency in responding to field needs

  • Strong big picture; strategic thinking skills

  • Strong quantitative skills such as statistics and data analysis.