Air Wisconsin Airlines Corporation Technical Writer- Flight Operations in Appleton, Wisconsin


As the largest independently held regional airline in the United States, Air Wisconsin Airlines performs flying services for American Airlines.

Flying CRJ-200 regional jets as American Eagle, AWA brings passengers from their hometowns large and small to hubs that provide them with a gateway to countless travel destinations.

The Technical Writer - Flight Operations, will oversee all aspects of Flight Operations Publications. This will include creation, revision, maintenance, publication, and distribution of electronic/written policies and procedures to effectively communicate and comply with Company and FAA policies, procedures, and regulations for publications for the Aircraft, Flight, Dispatch, and Maintenance Control manuals and documentation.

Essential Job Duties:

  • Coordinate revisions to electronic/written policies and procedures with Manager of Flight Standards, Flight Operations leadership, and others as needed.*

  • Maintain a company-wide standard layout format to effectively communicate current policies and procedures for areas assigned (see position summary).*

  • Establish and maintain consistent revision / alert bulletin procedures to effectively communicate current policies and procedures for areas assigned.*

  • Reviews submitted text changes to ensure established standards for formatting are followed consistently.*

  • Process, distribute, and track 50 plus publications for areas assigned. This includes creation and revision of manual contents including revision notices, manual status sheets, log of effective pages, table of contents, etc…*

  • Ensures that all associated revisions to manuals are done in cases where a text change in one manual affects other manuals.*

  • Ensure that all necessary materials and training are available for the publication and distribution of materials for areas assigned.*

  • Review and process manufacturer manual revisions for possible AWAC manual updates.*

  • Coordinate policy and procedure changes with other departments throughout the Company.*

  • Prepares revision requests and all associated paperwork for submission for regulatory approval.*

  • Liaise with the FAA Inspectors to gain acceptance / approval of flight and aircraft manuals and documentation.*

  • Maintain Company Operations Specifications to ensure they are in FAA compliance.*

  • In conjunction with the Safety Department, coordinate and liaison for Flight Operations Department corrective actions resulting from various inspections and audits including FAA, DOD, and IOSA. Interface with the auditors to close open items as applicable. *

  • Research new cities and compile data to create 10-7 pages for the pilots which includes communication frequencies and phone numbers, ground equipment availability, diagram of airport created with aircraft parking notated, deicing information, etc… Also, includes on-going maintenance to ensure the 10-7’s remain accurate and up-to-date.*

  • Facilitate tracking of specific Aircraft, Flight, Dispatch, and Maintenance Control manuals to ensure proper distribution of manual revisions and alert bulletins to assure FAA compliance.*

  • Reviews and codes Publication-related expenses and invoices.*

  • Assists in Flight Operations Publication budgeting need identification and variance report explanations.

  • Develops and maintains effective workflow processes to ensure accurate timely completion of all assigned development, revision, and maintenance of policies and procedures of areas assigned, including when to flex staffing to meet workload variability.

  • Maintain Copy Room equipment for the Company and trains AWAC personnel on safe equipment use.*

  • Train and supervise support staff assigned.*

  • Other projects as assigned.*

  • Attendance is considered an essential responsibility.*

  • Adherence to all Company policies and procedures.*



  • Associate degree with two years’ experience in technical publications is required.*

  • Excellent computer skills in Microsoft Office Suite, Adobe Acrobat, Adobe FrameMaker, Corel PhotoPaint, and MS SharePoint document management required. Adobe Certification preferred.*

  • Demonstrated expertise in technical writing as it relates to description of processes, practices, and policies to ensure that written/electronic text content is communicated as intended.*

  • Detail oriented with superior proofreading and analytical problem solving skills.*

  • Knowledge of system safety and quality programs such as ISO, IOSA, and ICAO.*

  • Experience in a Lean, Six Sigma, or other continuous improvement environment, preferred*

  • Proven interpersonal communication skills. Ability to work in a team without direct influence or independently to meet customer deadlines.*

  • Proven ability to maintain a high level of confidentiality.*

  • Strong ability to work in a team environment and to help others assimilate into the team.

Requisition Number: 17-0269

Post Date: 7/17/2017

Title: Technical Writer- Flight Operations

City: Appleton

Part-Time: No