Thrivent Financial Lead Inserting Operator in Appleton, Wisconsin


This position is responsible for the set up and operation of inserting or print equipment to meet customer expectations of quality and on-time delivery. Performs routine daily maintenance to optimize machine efficiency and to ensure service standards are met. Takes a lead role in the inserting or print operation by providing technical support on hardware and software when the contracted service technician is unavailable, which includes making minor machine repairs. In addition, this position provides training, manages scheduling of workload and researches privacy issues and customer concerns.

Job Description

  • Operates large console inserting equipment to insert statements and correspondence or digital print and bindery equipment specific to customer specifications, which includes understanding and interpreting the functionality of the equipment. Performs machine set up and adjustments to meet print and finishing requirements or accommodate varying job folds, size and thickness of material and quality of material. Use variations of intelligent inserting using non-read, OMR, 3 of 9 and 2D barcoding when inserting.

  • Maintains a clean, safe, and efficient working environment by following established safety procedures and rules; proper operation of equipment; reporting preventive maintenance and service requirements on equipment and following manufacturer’s instructions. Performs routine basic maintenance on the equipment to avoid preventable machine issues.

  • Develops, maintains and follows standard operating procedures specific to the inserting or print operation, which includes adhering to postal requirements, applying quality control procedures and measures, ordering, and staging material.

  • Provides technical support on hardware and software when the contracted service technician is unavailable, which includes day and after hour shifts. Provides leadership for second shift operation on all quarter ends and during high volume periods that may be outside normally scheduled hours. Provides hands on training to operators who have additional training needs including new operators coming into the area.

  • Provides support to manager, which includes responding to internal and external inquiries related to the area as well as Business Continuity planning. Researches, analyzes, addresses and implements changes to minimize privacy issues before and/or after occurrences arise. Manages and schedules incoming jobs using service level agreements and due dates on job requests.

  • Utilizes CI tools to eliminate waste and optimize processes in daily operations, incorporates 5S practices to create and maintain a productive work environment

  • Other duties as assigned


  • High school education/GED required.

  • High degree of mechanical aptitude and ability to independently operate large machinery with minimal technical support.

  • One to three years demonstrated experience in production operations with inserting or printing experience preferred.

  • Ability to operate pallet jacks and forklift.

  • Experience working in team environments and/or leading teams preferred.

  • Requires a strong understanding of inserting hardware, software and machine adjustments. Ability to problem-solve and make decisions that are in the best interest of the operation and organization.

Other Critical Factors

  • Requires extended periods of walking and standing, reaching with arms and hands; stooping, kneeling, crouching and ability of lifting up to 55 pounds. Constant exposure to noise and paper dust.

  • Flexibility to work additional hours, different schedules, different shifts, weekends and holidays, as needed.

  • Think strategically to prioritize work to effectively manage workloads and meet deadlines. Attention to detail and extreme accuracy is critical.

  • Maintains composure, professionalism and a positive outlook under pressure

Thrivent Financial is a membership organization of Christians. Other Fortune-500 financial companies offer advice, but at Thrivent, we blend faith, finances and generosity to help our members have a healthy relationship with money—because we know that feeling like you have “enough” isn’t directly related to how much you have, it’s about how you use what you have. At Thrivent, we provide financial guidance by looking at money differently—seeing it as a tool; not a goal.

When you join our team, you’ll put your talents to work in amazing ways. You’ll create strategies that help others follow sound financial principles and connect their finances with their values.

You won’t just build your career; you’ll be part of a movement that’s focused on growing, innovating and serving.

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