KeyCorp QC Analyst, Operations in Amherst, New York

QC Analyst, Operations
FLSA Status
Schedule Type
Job Description
Candidate will perform quality control testing for Late Stage Consumer and Commercial Default Servicing Departments. Candidate will need to critique processes in place and to make suggestions on best practices. Candidate will be required to identify gaps in the processes and workflows and assist in development of solutions to those deficiencies. The candidate will analyze work of other team members and identify needs for correction and remediation. The candidate will also assist in responding to requested items related to internal & external auditors.
Assist in managing the process quality testing of the department. Review the work of Late Stage Consumer and Commercial Collections staff to provide preventative controls over the work before it effects the department or the bank. Additionally, assist with responses and collection of documentation requested during various audits.
4 year degree or equivalent experience.
Ability to pay close attention to detail and review work with a critical eye from a quality control perspective.
A Bachelor s Degree or higher is preferred or equivalent experience in lieu of.
Prior Late Stage Collections, Loss Mitigation/ Workout and/or Asset Remarketing is preferred.
Ability to conduct analysis and spreadsheet work.
Ability to pay close attention to detail and review work with a critical eye from a quality control perspective.
Indirect Auto servicing experience preferred
COMPETENCIES/SKILLS : Proficient at excel, outlook and other Microsoft office applications.
About the Business
Key Technology and Operations (KTO) provides efficient, reliable and secure technology, operational, and servicing functions to support business partners and clients across Key. It creates an effective variable cost technology delivery model that maximizes the return on IT spend and orchestrates the efficient use of corporate information and technology assets while supporting innovation that creates competitive distinction.
About Key
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.

Employer's Job# 23104BR
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