WORKIVA INC. Professional Services Operations Coordin in AMES, Iowa

Company Job ID-oKTH5fw9The Professional Services team is looking to add a Professional Services Operations Coordinator to their team. The primary function of the Professional Services Operations Coordinator is to assist in the operational needs of the Professional Services Group. This person is responsible for managing and participating in multiple time-critical projects and providing diverse administrative support to Professional Services to contribute to the team effort in meeting the departmentsi and companyis goals and objectives for effective operations. What You'll Do: Scheduling and Assigning of Projects: Manage complex arrangements and assignment of XBRL Projects for Professional Services team.Efficiently and accurately complete assignment of all outstanding XBRL Projects and communicate with Professional Services teamEnsure that customer account information has been updated in all systems to match project assignmentsWork with Legal, Sales, and Salesforce teams to verify that all of our systems and contracts matchProvides Operational Support: Analyze and resolve any project related issues or conflicts through troubleshooting of Salesforce and OpenAir systems.Facilitate open communication among Professional Services, Customers Success, and Salesforce Operations in resolution of project related issuesAssist Operations Manager with data management and cleanup of outstanding issuesComplete research requests and provide other operational support to Professional Service teamWhat You'll Need:High school diploma requiredAssociates or bacheloris degree preferred, or appropriate combination of education and experienceExperience in an administrative support position in a business setting preferredExperience in a high-growth, fast-changing work environment preferredWorking knowledge of Salesforce and OpenAir application preferredProactive with the ability to work autonomously while possessing outstanding teamwork and collaboration skills to effectively coordinate and participate in projectsEffective problem analysis and problem-solving skillsAbility to work successfully in a high-energy, fast paced, rapidly changing environment is necessaryAbility to shift priorities as necessary and multitask while working under pressure to meet deadlines